A great ride for a great price.
About the Product
How long can I ride on a single charge?
The C11 Pro can be fully charged in just 5 hours and features a 250W motor, with a peak power of up to 678W, reaching a top speed of 40km/h. Additionally, it comes with 5 adjustable assist levels, and the 250W brushless geared motor offers high torque and low power consumption. With FIIDO's independent speed sensor algorithm, it can achieve a riding range of up to 104km.
Can I ride on rough terrain?
The C11 Pro comes equipped with shock absorbers, allowing for a smooth ride even on rugged mountain roads. Additionally, our adjustable handlebars and Velo saddle are designed to ensure the rider's comfort during the journey.
How do I connect the C11 Pro to the app?
Please download the "Fiido" application from the Google Play Store or the iOS App Store. After registering, simply use Bluetooth to connect your C11 Pro to the app.
Is it possible to install a trailer after purchase?
The C11 Pro is capable of installing a trailer after purchase.
Can the battery be removed?
The battery is removable for easy replacement, though frequent removal is not recommended to maintain the bike's design integrity.
Is it possible to ride in rainy weather?
While the bike has an IP54 rating for general waterproofing, we advise against riding in severe weather for safety reasons.
What are the advantages of connecting my bike to thee Fiido Mate Smartwatch or Fiido App?
You can start the entire bike through the Fiido Mate or app effortlessly and monitor real-time sports data such as heart rate and blood oxygen during your ride. Plus, share and exchange cycling insights with enthusiasts worldwide, enhancing your riding experience.
What is the maximum weight capacity of the rear rack on the E-bike?
The rear rack, made of durable aluminum alloy, supports up to 25 kg (55 lbs), perfect for carrying children or pets.
Is there an anti-theft lock on the E-bike?
Yes, the C11 Pro features an intelligent anti-theft lock that can be unlocked via key or app, providing enhanced security.
How do I unlock the top speed of my C11 Pro E-bike?
To unlock the top speed of your C11 Pro eBike, click this link to view the video: Fiido-C11-unboxing-video. Please start watching around the 4:35 mark.
Can I install a child seat on the C11 Pro footrest board?
Yes, it can be installed. We recommend the following dimensions for installing the child seat: leg rest board spacing greater than 135 mm (5.3 inches).
What is the motor power of the C11 Pro?
The C11 Pro is equipped with a powerful 250W motor, ensuring effortless riding.
What is the torque of the motor in Fiido C11 Pro?
The Fiido C11's 55 Nm torque motor provides powerful propulsion, making your rides smooth and effortless.
Do I need to insure this E-bike?
Insurance policies vary by country. We recommend consulting your local insurance provider to confirm whether purchasing insurance is necessary.
What are the dimensions of the child seat? Can you recommend some child seat brands?
For the Fiido C11's rear rack, it is recommended to install a child seat that is 17 cm to 20 cm wide and can carry a weight of up to 25 kg(55 lbs). Most child seats are generally designed for this weight. Here are some reputable brands you might consider: Bobike (Netherlands), Thule (Sweden), and OGK (Japan).
What items are included in the full bike package?
The box includes: Fiido C11 Pro*1, Fenders*1, User Manual*1, Pedals*1, Ring Wrench*1, Allen Key*1, Charger*1, Adapter*1, Luggage Rack*1, Stand*1.
How long is the warranty?
The warranty periods are as follows:
(1) Frame: 36 months
(2) Display instrument, Controller, Charger, Main wiring harness, Fork, Handlebar, Stem, Seatpost: 12 months
(3) For other components, please refer to our warranty policy: Warranty Policy
Can I return or exchange a product with Fiido?
Yes, if you encounter major quality issues or significant defects within 30 days of receiving the product, you're eligible for a return or exchange. See our return policy page for more information.
Does Fiido accept Afterpay?
We currently offer installment payments through Klarna. For more information, please refer to the Klarna page: klarna
Shipment
Do I need to pay for shipping and duties?
Shipping and duties are free for the UK, US, and EU, though delivery is unavailable in a small number of regions. For more information, please visit: Shipping Delivery
When will I receive the bike and accessories?
Standard delivery takes 3-7 business days.
Other
Is the display easy to repair and replace?
Yes. Our innovative display features a modular design, enabling quick replacement within 10 minutes. Most replacements can be done independently, or you can contact the nearest offline store for assistance.
How long is the warranty?
Most parts of the bike come with a one-year warranty. Please visit our warranty page for full details.
What is the recommended height range for riders?
The C11 Pro is designed for riders between 150 cm (4'11") and 200 cm (6'6") in height, ensuring a comfortable fit.
