Contact us
Fiido Support & Contact
How can we help?
Reach out to our professional support team. Whether you have a question about your order or e-bike, we'll respond within 24 hours with all the answers you need.
How to Get in Touch
Help with my order
If you have any questions about your order, product, or shipping, we’re here to help.
Pre-sale: service@fiido.com
Customer care
Something not right with your e-bike or accessories? We’ll guide you step by step to solve the problem.
After-sale: support@fiido.com
Wholesale inquiries
If you’re seeking the best low-cost supplies for businesses or resellers, please feel free to contact us.
Email: sales@fiido.com
Brand promotion
For branding, public relations, media and influencer inquires, please contact us for further information.
Email: pr@fiido.com
Contact Fiido CTO
Our CTO Keven is eager to hear your thoughts on our products.
Email: keven@fiido.com
Telephone Support
Response Hours: 9 AM – 6 PM (GMT+8), Monday to Friday.
Tel: (852)56216918