On a single charge, the Fiido C11 delivers a real-world riding range between 62 km and 90 km (38 to 56 miles), depending on the Pedal Assist System (PAS) level selected. This makes it an ideal choice for daily 5–15 km commutes, typically requiring only one charge per week in many cases. As with all e-bikes, the actual range may vary depending on total payload, terrain, and weather conditions.

Yes, the Fiido C11 is built specifically for daily urban commuting. Its step-through frame ensures easy mounting, while the front suspension, adjustable handlebars, and hydraulic disc brakes deliver exceptional comfort and stopping power. Featuring an IP54 waterproof rating and a removable battery for convenient home or office charging, it is a reliable choice for city riders.

Yes, the Fiido C11 effortlessly tackles standard city inclines, bridges, and hills without forcing you to sweat through your work clothes. C11 is equipped with a powerful 500W motor delivering 55 Nm of torque and a 7-speed drivetrain to ensure smooth and controlled climbing on everyday urban routes.

The Fiido C11 fits a wide range of riders between 155 cm and 195 cm (5'1" to 6'5"). Built with a low step-through frame, the C11 combines an adjustable handlebar stem with a versatile seat post. This thoughtful geometry enables the C11 to offer easy customization for an upright, ergonomic, and comfortable riding position.

Yes, the Fiido C11 is a reliable choice for heavier riders, supporting a maximum total payload of 120 kg (264 lbs). Constructed with a reinforced aluminum alloy frame, the C11 pairs 55 Nm of motor torque with responsive hydraulic disc brakes. This powerful combination allows the C11 to deliver steady hill climbing and dependable stopping power under full weight capacity.

Yes, the Fiido C11 features a removable battery that you can take indoors for charging without moving the entire bike. The removable battery is especially useful if you park the electric commuter bike in a shared bike room, leave the bike outside your office, or live in an apartment without a power outlet near your parking space. You can simply unlock and remove the Fiido C11 battery, then carry it inside to charge at home or work.

Yes, the Fiido C11 is designed for everyday commuting in light rain and on wet streets. The Fiido C11 has an IP54 rating for protection against dust and splashing water, including wet road spray.

Yes, the Fiido C11 is well suited to carrying a work bag, daily groceries and other commuting essentials. The Fiido C11 comes with a rear rack and supports compatible cargo accessories, including front baskets and pannier bags. With a maximum total payload of 120 kg (264 lb), the Fiido C11 can carry the rider and their belongings, provided the combined weight stays within the limit.

Yes, the Fiido C11 is easy to maintain and simple to service locally. Built with standard cycling industry component sizes, the C11 can be easily tuned or repaired at any local bike shop. Fiido operates dedicated European spare parts warehouses to ensure fast delivery of replacement parts ordered through the official website or customer support. If your C11 requires repairs, you can have it serviced at a local bike shop and claim reimbursement for eligible costs under the official Fiido Warranty Policy.

The Fiido C11 combines practical safety and convenience features for everyday commuting:

• 700C Puncture-Resistant Tires: Reflective sidewalls improve visibility in low-light conditions.
• Brake Light & Loud Horn: The automatic brake light and clear horn help you stay visible and alert others in traffic.
• Hydraulic Disc Brakes: Provide strong, controllable braking.
• USB Phone Charging: A concealed USB port lets you charge your phone on the go.

Together, these built-in features make the C11 a popular idea for anyone looking for a reliable electric bike for commuting.

The Fiido C11 is a thoughtful gift for commuters, students, and city riders who want a practical and comfortable way to get around. The C11 is particularly suitable for people who travel to work or school, run daily errands, or enjoy exploring their local area without relying on a car for every trip. The Fiido C11 can also make a great gift for someone who wants to reduce everyday transport costs while enjoying the convenience of electric assistance.

The Fiido C11 makes a special and unexpected gift for holidays such as Christmas, Father's Day, Mother's Day, birthdays, and major life milestones, such as getting into university, graduating, starting a new job, or retiring. The C11 is available in white edition, making it an especially fitting gift for Christmas. The C11 is also a practical choice for students, parents, and retirees who want affordable daily transportation or enjoy leisurely rides and local errands.

Yes, the Fiido C11 is a perfect electric commuter bike for daily commutes of around 5–20 km, particularly on urban roads and established bike routes. The C11 offers up to 90 km range, a front suspension fork for uneven pavement, and full-coverage fenders to help protect against road spray. The C11’s IP54 rating provides protection against dust and water splashes, while its removable battery allows convenient indoor charging at home or in the office. The C11 can be a practical option for commuting, running errands, and connecting to public transport, provided the route is suitable for cycling.

The Fiido C11 is a perfect electric bike for commuters, students, active seniors, and everyday riders looking for a comfortable, versatile e-bike for city travel. The Fiido C11 features a low step-through frame and an adjustable stem for easier mounting and a more adaptable riding position. With a maximum payload of 120 kg (264 lbs) and a recommended rider height of 155–195 cm (5'1"–6'5"), the C11 accommodates a wide range of riders. The C11 is well suited to commuting to work or campus, running errands with shopping bags, and enjoying relaxed weekend rides on city streets and cycle paths.

Yes, the Fiido C11 comfortably accommodates both tall and shorter riders. For tall individuals up to 195 cm (6'5"), the C11 provides ample legroom and an uncramped ride thanks to its adjustable stem and seat height. For shorter riders around 155 cm (5'1"), the low step-through frame of the C11 ensures effortless mounting and lets you place both feet flat on the ground when stopped.

Yes, modular design allows quick replacement within 10 minutes.

You can start the bike, track data, and connect with other riders with the app. Download the "Fiido" app and pair via Bluetooth.

Riding range is influenced by assist mode, terrain, wind conditions, temperature, surface type, traffic stops, rider's weight, load, and tire pressure etc.

Yes. You pedal lighter on moderately uneven paths with a high torque motor and 7-speed gearing. Also, the suspension fork and Velo vacuum full-fit saddle absorb shock for comfort.

15.5 MPH.

55 lbs (25 kg).

The serial number is located on the head tube of the eBike.

Yes. You can return the e-bike to the location provided by our after-sales customer service team. Refunds will be issued as long as the e-bike is returned within 30 days of purchase, unused, and in its original packaging.

If the return is due to a product defect, we will cover the shipping costs. Otherwise, the customer will be responsible for the return shipping fees.

Refund processing times depend on the order status:

Before shipment (no tracking number issued): Refunds are processed within 3-5 business days.

After shipment (tracking number issued): Refunds will be processed within 7-10 business days once the returned items are received at our location.

Orders for in-stock e-bikes are processed within 3-5 business days. Once shipped, delivery typically takes 5-10 days depending on your location. Overall, you can expect to receive your e-bike within 8-15 days.

Once your order ships, you’ll receive an email with tracking information to monitor its progress.

E-Bikes: Expected delivery within 5-10 business days, depending on your location.

E-Scooters: Shipped from China, with an estimated delivery time of 60-80 business days, depending on your location.

Accessories: Shipped from China, with an estimated delivery time of 15-20 business days, depending on your location.

Delivery to remote locations may take longer, and the estimated time will depend on your location and the carrier's availability.

Total shipping time is counted by adding the estimated shipping date on the product page to the standard delivery time for your region.

Case 1: No account registered → Just sign up with the email you used for your order, and the information will be linked automatically.

Case 2: Registered email doesn't match order email → Contact us and provide both email addresses, and we’ll help you merge the orders.

✅ Before the tracking number is generated: Contact us via email (service@fiido.com) to make changes.

❌ After shipping: No changes could be made due to shipping agreements. Please double-check your information before placing an order. If you really need changes, please contact us — note that there may be extra logistics fee.

Once your order is shipped, you’ll receive a shipping confirmation email with a tracking link — you can click it directly to check the status.

Or log in to your account to view your tracking details. Click here.

If your e-bike requires repair, please contact our customer service team. We will guide you through the repair or replacement process. Our team specializes in after-sales service in the US.

We offer the following warranty coverage:

- 36 months on the frame.

- 24 months on the whole ebike (excluding consumable parts)

See Warranty Policy for more info.

📌 Reason: The package may have been compressed or bumped during the transition.

💡 What to do: Take clear photos of the shipping label and SKU label of the product(s) on the box. Then record a full unboxing video (without editing). If you find any damaged parts inside, we’ll send you free replacement parts or arrange compensation.

📌 Reason: Small parts may get stuck in the packaging or the package may be opened during transit.

💡 What to do: Verify box seals are fully intact with no signs of tampering. When unboxing, film in a continuous shot without pauses, clearly showing the bike and all parts. If you confirm any missing parts, contact us with photos and videos, and we’ll prioritize sending the replacements to you.

Please keep the original packaging and all components for at least 30 days after delivery. This helps with any necessary repairs or returns.