A great ride for a great price.
Return and Refund
Can I return the e-bike if I’m not satisfied?
Yes. You can return the e-bike to the location provided by our after-sales customer service team. Refunds will be issued as long as the e-bike is returned within 30 days of purchase, unused, and in its original packaging.
Who is responsible for the return shipping costs?
If the return is due to a product defect, we will cover the shipping costs. Otherwise, the customer will be responsible for the return shipping fees.
How long will it take to receive my refund?
Refund processing times depend on the order status:
Before shipment (no tracking number issued): Refunds are processed within 3-5 business days.
After shipment (tracking number issued): Refunds will be processed within 7-10 business days once the returned items are received at our location.
Order Processing and Delivery
How long does it take to process and ship my order?
Orders for in-stock e-bikes are processed within 3-5 business days. Once shipped, delivery typically takes 5-10 days depending on your location. Overall, you can expect to receive your e-bike within 8-15 days.
How can I track my order?
Once your order ships, you’ll receive an email with tracking information to monitor its progress.
Repair and Warranty
What should I do if my e-bike needs repair?
If your e-bike requires repair, please contact our customer service team. We will guide you through the repair or replacement process. Our team specializes in after-sales service in the US.
What is the warranty period for the e-bike?
We offer the following warranty coverage:
- 36 months on the frame.
- 24 months on the whole ebike (excluding consumable parts)
See Warranty Policy for more info.
Product Details
Is the display easy to replace?
Yes, modular design allows quick replacement within 10 minutes.
What does the app do? How does the bike connect to the app?
You can start the bike, track data, and connect with other riders with the app. Download the "Fiido" app and pair via Bluetooth.
Which factors contribute to the riding range?
Riding range is influenced by assist mode, terrain, wind conditions, temperature, surface type, traffic stops, rider's weight, load, and tire pressure etc.
Can the bike handle rough terrain?
Yes. You pedal lighter on moderately muddy, grassy trails or other uneven paths with torque sensor, 9-speed gearing, and gravel-style tires. Also, the Velo vacuum full-fit saddle absorbs shock for comfort.
What is the top speed?
15.5 MPH.
Where is the eBike serial number located?
The serial number is located on the head tube of the eBike.
