Fiido places product quality, rider safety, and long-term ownership experience at the center of its electric bike development and after-sales service. Each electric bike is designed, assembled, and inspected under rigorous quality-control procedures intended to support consistent performance and reliability. Because an electric bike combines mechanical, electrical, and battery systems, isolated component irregularities may nevertheless arise during ownership. When this occurs, customer feedback and service experience remain a core priority, and each case is assessed with the objective of providing a timely, appropriate, and customer-focused resolution.
This guide provides an overview of the Fiido Electric Bikes Warranty & Technical Support Policy, including applicable coverage periods, eligibility requirements, exclusions, and claim procedures. For complete and binding terms, please refer to the official warranty policy, where regional requirements or mandatory consumer protection laws may apply, such provisions shall prevail.
The Electric Bike Warranty Coverage Periods
The warranty period is assigned according to the affected component. The component schedule below should be used when determining the published coverage period for a specific claim.
| Component Category | Warranty Duration | Covered Components |
|---|---|---|
| Frame | 36 months | Electric bicycle frame |
| Structural and mechanical components | 24 months | Fork, handlebar, stem, seatpost, chainring, chain, cassette, bottom bracket, shifters, derailleurs, shock absorber, and main front and rear brake assemblies |
| Main electrical system | 24 months | Motor, Hall sensor, bearing, clutch, lithium battery, charger, main wiring harness, display, and controller |
| Speed-control components | 6 months | Speed-control knob, booster, and controller cover plate |
| Selected support, safety, lighting, and wheel components | 3 months | Listed clamps and fasteners, tires, saddle, fenders, safety hook, pedals, brake discs, brake pads, brake levers, kickstand, hubs, rims, spokes, headlights, taillights, power-off brake levers, and switches |
Policy application: The 24-month standard coverage statement is a general overview. The specific component period and the covered and non-covered conditions in the current policy govern the assessment of an individual claim.
What Is Covered Under the Fiido Warranty?
The Fiido warranty covers qualifying defects in materials, workmanship, and product performance that arise within the applicable warranty period for each component. Coverage is determined following a review of the product, purchase source, warranty status, supporting documentation, and the cause of the reported condition. The examples below reflect the coverage described in the official policy and are provided for reference rather than as a complete list.
| Component Category | Examples of Covered Manufacturing Defects | Exclusion Scenarios |
|---|---|---|
| Frame | Natural deformation, open welds, fractures at welded joints, and manufacturing defects | Unauthorized-modification and collision damage |
| Motor system | Phase loss, Hall element burnout, demagnetization, and abnormal bearing noise | Physical impact damage and water ingress |
| Battery | Internal cell failure, failure to retain charge, or capacity confirmed below 70 percent | Water ingress, User-inflicted damage, or failure after the battery has been left uncharged for more than one month |
| Electrical components | Short circuit, burnout, or performance failure caused by a manufacturing fault | Water exposure, disconnection, or user-inflicted damage |
How Long Is the Electric Bike Battery Warranty?
The lithium battery has a published warranty period of 24 months. The policy lists internal cell failure, failure to retain charge, and battery capacity confirmed below 70% among the conditions that may qualify for coverage, subject to Fiido Support assessment.
A reduction in riding range does not by itself confirm a covered battery defect. Operating temperature, tire pressure, rider and cargo weight, route gradient, assistance level, riding conditions, and normal battery aging can affect real-world range. Support may therefore request photographs, video, charging information, and other diagnostic evidence before determining eligibility.
What Is Not Covered Under the Fiido Warranty?
To provide transparent and consistent service, it is necessary to distinguish a covered manufacturing defect from standard operational degradation or externally caused damage. The limited warranty applies to defects in materials and workmanship and excludes the following circumstances:
- Normal Wear and Consumable Parts: Components that naturally degrade through regular operation, including brake pads, tires, tubes, cables, surface finishes, and other wear items, are not covered for normal wear and tear.
- Accidents, Collisions, and External Impact: Structural, electrical, or cosmetic damage caused by crashes, drops, impacts, or other external events is not treated as a defect in materials or workmanship.
- Improper Operation, Maintenance, or Storage: Issues arising from neglect, unsuitable storage, incorrect adjustment, or failure to follow the applicable user manual and maintenance instructions are excluded.
- Unauthorized Disassembly, Modification, or Repair: Damage caused or worsened by unapproved disassembly, structural alteration, incompatible aftermarket parts, or unauthorized repair work is not covered.
- Water and Moisture Ingress: Liquid damage affecting the motor, battery, display, controller, wiring, or other electrical components is excluded where the component policy identifies water ingress or water exposure as a non-covered condition.
- Visible User-Inflicted Physical Damage: Severed wiring, broken connectors, cracked housings, deep scoring, or other clear signs of external or user-inflicted damage are not covered as manufacturing defects.
- Shipping-Related Cosmetic Damage: Minor scratches or accessory damage sustained during shipping are not processed as manufacturing-defect warranty claims and must be reported through the appropriate delivery or return process.
- Unapproved Third-Party and Incidental Costs: Labor, diagnostic, transportation, fuel, ride-sharing, or other incidental expenses are not reimbursable unless Fiido has provided prior written authorization.
Third-party Service and Aftermarket Components: The use of a third-party service provider or aftermarket component does not by itself determine the status of unrelated components. However, any failure, secondary damage, labor charge, or operational cost caused by unauthorized work or a non-recommended part is excluded from coverage. Written authorization from Fiido Support must be obtained before diagnostic or repair work begins.
Who Is Eligible for Fiido Warranty Service?
The published policy requires the relevant eligibility conditions must be met concurrently:
- The product was purchased from the official Fiido store, an authorized offline retailer, or an authorized online platforms.
- The affected component remains within its published warranty period.
- The reported condition is consistent with a manufacturing defect or inherent product issue rather than an excluded cause.
- The original warranty card is present and corresponds directly to the serial number of the product.
- Valid proof of purchase and the required product information can be provided.
Products obtained through unauthorized sales channels are not eligible for official warranty or after-sales service. Customers shall retain the original receipt or invoice, warranty card, order details, and serial number throughout the applicable coverage period.
Warranty Service for a Pre-Owned Electric Bicycle
A pre-owned electric bicycle may remain eligible when the current owner can provide valid proof that the product was originally purchased from an authorized or legitimate source. The warranty period does not restart or extend when ownership changes. It is calculated from the date the product was originally sold to the original retail purchaser and confirmed as received.
How to Submit a Fiido Warranty Claim
The claim route depends on the original purchase channel.
Products Purchased from the Official Fiido Website
- Submit the official support request: Complete the Fiido Warranty Form for products purchased through the official website.
- Provide product and purchase verification: Include the order number, purchase record, electric bike model, serial number, warranty card, and the affected component.
- Provide clear supporting evidence: Attach photographs or short videos showing the condition, error message, abnormal sound, visible damage, or failed function.
- Wait for assessment and written instructions: Do not ship or return the electric bicycle, initiate third-party repairs, or replace any components prior to receiving official review and written authorization from Fiido Support
- Follow the approved resolution: Depending on the assessment, support may provide diagnostic guidance, replacement parts, installation or adjustment instructions, or an approved in-person service route.
Warranty form: https://fiido.com/pages/warranty-form
Products Purchased from an Authorized Dealer or Platform
Customers who purchased through an authorized dealer or officially partnered platform are entitled to the same published warranty service. The claim must be handled through the dealer or platform where the product was purchased. The seller will coordinate the applicable assessment and service process.
What Happens After a Warranty Claim Is Submitted?
Fiido Support will review the submitted records and may request additional photographs, video, test results, or troubleshooting information. Upon verification of a covered defect, the service solution may include replacement parts, installation or adjustment instructions, remote technical guidance, or an approved authorized local repair options.
The required resolution and timing depend on the diagnosis, component availability, and regional logistics and shipping constraints. Customers shall retain all support correspondence, diagnostic records, photographs, videos, and approved receipts until the case has been formally completed.
Technical Support Beyond the Warranty Period
Fiido is committed to supporting our riders throughout their entire cycling journey. Lifetime technical support remains fully available to all owners even after the applicable component warranty duration has expired. Owners are always encouraged to contact Fiido Support for remote diagnostic assistance, troubleshooting guidance, and technical advice.
Please note that any replacement parts, local repair services, shipping fees, customs duties, or associated labor costs incurred outside the active warranty period shall be the sole responsibility of the customer, unless otherwise formally agreed upon in writing by an authorized Fiido representative.
Frequently Asked Questions
Does every component have a 24-month warranty?
No. The published overview states 24 months for the complete electric bike, excluding consumable parts, but the component schedule assigns 36 months to the frame and shorter 6-month or 3-month periods to selected components.
Is accidental damage covered?
No. Damage caused by accidents, collisions, drops, or external impact is excluded from manufacturing-defect warranty coverage.
Are tires and brake pads covered?
Selected support, safety, and wheel components are listed with a 3-month period. However, normal wear and tear, punctures, and other use-related degradation are not covered.
Can a pre-owned electric bike qualify for warranty service?
Yes, provided valid proof shows that the product was originally purchased from an authorized or legitimate source. The warranty period continues from the original sale to the original retail purchaser and does not restart when ownership changes.
Can an authorized dealer handle the claim?
Yes. Products purchased through authorized dealers or partner platforms are entitled to the identical standard warranty coverage. However, the claim must be initiated and resolved directly through the original seller or platform from which the purchase was made.
Can I return the electric bicycle before obtaining support approval?
No. Any product or component returned without prior written Return Merchandise Authorization (RMA) from Fiido or the authorized seller will not be accepted or processed. All claims must undergo official diagnostic review before return shipping can be authorized.
Does the limited warranty replace statutory consumer rights?
No. This commercial warranty coexists with and does not restrict any mandatory statutory consumer protection laws applicable in your region of purchase. These legal rights vary by jurisdiction.
Important notice
- Official Policy Reference: Fiido Warranty & Technical Support - current coverage periods, eligibility conditions, exclusions, and claim terms.
- Warranty Submission Portal: Fiido Warranty Form - claim submission for products purchased from the official website.
- Dedicated After-sales support: support@fiido.com
Important notice: Warranty terms, regional coordination procedures, and local statutory consumer rights are subject to change. Please always refer to the most current official policy published on our website before initiating a claim or relying on coverage determinations.
